Frequently asked questions.
Everything about roasting, shipping, subscriptions, and getting the most from your coffee. Still stuck? Email us at orders@blendincoffeeclub.com and we'll help.
When do you roast and ship?
We roast to order in weekly batches. Orders are roasted Monday through Wednesday and ship every Thursday via USPS. To make a given week's Thursday shipment, place your order before our cutoff of Wednesday at 12:00 PM Central. Orders placed after the cutoff go out the following Thursday.
How long will delivery take?
Once your order ships on Thursday, USPS generally takes about 1 business day to begin updating tracking, then 2 to 5 business days to deliver, depending on your location. You'll receive a tracking link by email when your order ships.
How much is shipping?
Shipping is a flat $6.50, and orders over $50 ship free. Pinnacle subscriptions always ship free.
Do you ship internationally?
Not at this time. We currently ship within the United States only.
My tracking hasn't updated, or my package looks delayed. What should I do?
USPS can take a day or so to scan a package into their system after it ships. If tracking still hasn't moved after a few days, email us at orders@blendincoffeeclub.com with your order number and we'll help track it down.
How fresh is your coffee?
Every order is roasted to order in Houston and shipped within the same week, so it reaches you close to the roast date. Each bag is stamped with its roast date.
Do you sell whole bean or ground?
Whole bean only. Coffee keeps its character far longer as whole bean, so we leave the grinding to you, right before you brew.
How long does the coffee stay fresh, and should I rest it first?
Coffee generally stays at peak flavor for about 4 weeks. The ideal rest time before brewing depends on the roast level, so we list a specific resting guideline on each coffee's product page.
How should I store my coffee?
Keep it in a cool, dry place away from light, heat, and moisture, sealed in its bag or an airtight container. Avoid the fridge and freezer for everyday storage.
Where do your coffees come from?
We're a specialty coffee roastery in the Houston area, sourcing competition-level lots from award-winning farms. Each coffee's product page lists its origin, region, varietal, elevation, and process so you know exactly what's in the bag.
How does the Roaster's Choice coffee subscription work?
Choose your coffee and delivery frequency, and we roast and ship automatically on your schedule. Subscriptions are billed on a recurring basis through our subscription platform (Recharge) at the price and frequency you selected, and renew until you cancel. You can manage everything from your account.
How do I skip, change, pause, or cancel my subscription?
Log in to your account and open the Subscriptions area to update your coffee, frequency, address, or next charge date, or to skip or cancel. To apply a skip, change, or cancellation to your next shipment, make the change at least 7 days before your next billing date. Changes made after that apply to the following cycle, since the current order may already be in our roast queue. You can cancel anytime, with no fee. Need help? Email orders@blendincoffeeclub.com.
What is the Pinnacle subscription?
Pinnacle is our curated monthly release. We roast on the 1st of each month and ship the next day. Each subscriber receives one 100 g bag of competition-level coffee from award-winning farms. It's $40 per month and includes free shipping. Quantities are limited and each month's coffee is selected by us, so specific lots can't be guaranteed or substituted. Past releases live in our Pinnacle Archive.
What is your return and refund policy?
We roast every order fresh, so each bag leaves us at its best. Because coffee is a perishable food product, we can't accept returns or exchanges on opened bags or on coffee that was correctly fulfilled as ordered. If something is wrong, we'll make it right.
My order arrived damaged or incorrect. What do I do?
Email orders@blendincoffeeclub.com within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, your choice, and there's no need to return the original bag.
How long do refunds take?
Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable unless the error was ours.
Can I change or cancel an order after placing it?
Often, yes, if you reach us before it's been roasted and packed. Since we roast Monday through Wednesday and ship Thursday, email us as soon as possible at orders@blendincoffeeclub.com and we'll let you know whether it has already gone out.
Do you offer wholesale?
Yes. We supply cafes, restaurants, offices, and other businesses. Visit our Wholesale page to learn more and apply.
How do I become a wholesale customer?
Submit the application on our Wholesale page. Once you're approved, we'll set up your account and send an invite so you can order from our wholesale catalog.
Is there a minimum wholesale order?
Yes. Each wholesale order needs to meet a minimum of one 2.27 kg (5 lb) bag or 5 retail-size bags. The cart will let you know if you're not there yet.
Do you have retail store locations?
Yes. We have two cafes in the Houston area:
- Sugar Land: 8410 US-90 ALT, Bldg B, Sugar Land, TX 77478. Open daily, 7 AM to 5:30 PM.
- Allen Parkway: 3201 Allen Pkwy, Suite 170, Houston, TX 77019. Open daily, 7 AM to 3 PM.
How do I reach you?
Email us at orders@blendincoffeeclub.com and we'll get back to you as soon as we can.